SatPhone Shop's customer service was excellent in all aspects from answering my queries to the delivery of my satellite phone. SatPhone's own set up instructions were an added bonus that made quick work of setting up my new satellite phone.
After having much drama trying to secure a satphone and contract through Telstra dealers, it all seemed too hard for them. After contacting SatPhone Shop direct, I was pleasantly assisted, with informative and accurate information to help in my decision making and friendly and professional customer service by my representative.
Telstra referred me to SatPhone Shop and I was pleasantly surprised to find that they not only had stock available, but they were willing to work with our extremely tight time frames to be able to pickup the same day.
It was a pleasure dealing with the staff at SatPhone Shop. I had no problems at all and all of my questions were answered straight away. Once activated, I will bring in my ICT so that I can activate my SatPhone and my Iridium GO! ready for another Sydney to Hobart campaign.
The staff at SatPhone Shop were lovely to deal with, explained it in a way that was easy to understand and were very prompt at having my items processed and posted. A special thanks to PJ who served me - she was great! Thanks again!
Great service and follow up service. SatPhone Shop kept me up-to-date with the delivery and contacting me after delivery to make sure the product was delivered and I was happy with it. I would highly recommend SatPhone Shop and happily purchase off them again.
This has been the best business deal I’ve done in a long time – and as I operate a company where our clients are used to receiving instant information as well, this has been a pleasure to be on the receiving end of such expertise and efficiency. My phone arrived less than 24 hours after the order in WA! Thank You PJ!